At the AGM held on 11 February 2017 it was resolved to update the wording of Regulation 1.5 as follows:
1.5 The Board of Audax UK will publish and operate a grievance procedure designed to deal fairly with perceived injury, injustice, or wrong that affords reason for resistance or formal expression as a complaint, including the application of these regulations and their appendices. :
Following the AGM and taking into account feedback received at the open session at the 2016 Reunion, the Board adopted the following Grievance Procedure:
1.1 Audax UK recognises that from time to time members, event participants, event organisers, event staff and others may have grievances concerning various matters relating to Audax UK, its activities and the personnel involved. In such cases the following procedures should be used. Audax UK would like to see all such grievances resolved as quickly and as fairly as possible.
1.2 Audax UK encourages members and others holding a grievance concerning the action or conduct of a rider or member, or the action or conduct of an event organiser or member of event staff, or a decision or conduct of an AUK delegate or director, to attempt, in the first instance, to resolve the matter informally through dialogue with the person involved.
1.3 If it is not possible to resolve the matter through such dialogue or it would be inappropriate to do so, for instance if the grievance concerns unreasonable conduct that makes dialogue impossible, then the aggrieved party should take the matter further using the following provisions, with dialogue being encouraged at all stages:
(i) In the case of a grievance concerning the action or conduct of a rider or member, the matter should be referred to the AUK General Secretary who will investigate and rule appropriately.
(ii) In the case of a grievance concerning the action or conduct of a calendar event organiser or member of event staff, other than a matter of validation, it should be referred to the Regional Events delegate responsible, or the Calendar Events Secretary, who will advise of the appropriate Events Team member whose task will be to investigate and rule appropriately.
(iii) In the case of a grievance concerning the validation or non-validation of a brevet by an organiser or event staff, the matter should be referred in the first instance to the Validation Secretaries (for Calendar events) or the Permanents Secretary (for all forms of Permanent events), who will investigate and rule appropriately.
(iv) If the grievance concerns the conduct of a delegate, or if there is a wish to appeal against a decision of a delegate, the delegate's supervising director should be contacted and made aware of the details of the matter. This director will then investigate as fully and fairly as possible and rule appropriately. The director's decision will be given in writing, and will include the reasons for that decision.
(v) If the grievance concerns the conduct of a director, or if there is a wish to appeal against a decision of a director , the AUK General Secretary should be contacted with full details, and the matter will be put before a Board meeting. If the grievance or appeal relates to the AUK General Secretary, the matter should be put to the Chairman, who will put it before a Board meeting. The holder of the grievance will be able to attend the meeting and state his/her case. The Board's decision will be given in writing, and will include the reasons for that decision. Such a hearing by the Board will usually be the final stage in the process. A director whose decision or conduct is the subject of a grievance or appeal will not be party to making any Board decision about it.
1.4 In the case of BRM events it may be possible to appeal to Audax Club Parisien, as noted in the agreement between ACP and its UK representative (available on the AUK website).